Online Counselling

You may be surprised to learn that distance therapy has been a part of psychology since it began.  In the past clients would have an initial assessment in-person then continue their therapy by letter.  In the 1950’s the first suicide prevention hotlines were rolled out across Europe and the United States.  Now we find a variety of mental health related hotlines in most countries around the world.   Yet it took the COVID-19 pandemic, where services were forced to move online, for online counselling to be accepted.  While many services have returned to in-person, hybrid or online only options are here to stay.

There have been those who challenge the idea that online counselling is effective.  But we have research to show that it is as effective as in-person.  I like to say that online counselling provides all the benefits of in-person counselling without the inconvenience.

Myth 1: Online counselling is less effective than in-person

As you can see from the article linked above, there has been research published since at least 2008 which shows that online counselling is just as effective as in-person.  The fact that many counsellors have stayed online after lock-downs ended shows that it’s not only effective but in-demand.

Myth 2: Online counselling is less personal than in-person

A big part of the counselling process is the relationship between counsellor and client.  It might seem that being online it would be hard to build that professional relationship, but we’ve found the opposite to be true.  With clients joining us from spaces where they feel the most comfortable, it takes less time to build rapport than in-person.  Less time building rapport means less time in counselling overall.

Myth 3: Online counselling is too complicated

In the past I certainly would’ve agreed with this! However with nearly everyone having a smart phone or tablet, internet access, and easy to use platforms, it’s become a lot easier.  I won’t deny that there can still be some hiccups – we’re talking about technology afterall! But they are minimal and less disruptive than getting stuck in traffic.

Myth 4: Online counselling isn’t secure

Security is a huge concern.  This is why I only use end-to-end encryption services, use settings that prevent uninvited guests from joining, and don’t store notes online.  And while you can join your appointment from anywhere you have internet, I always encourage clients to be in a place that is safe, where you can’t be overheard, and use headphones.  I also never join an appointment from outside of my office.

Myth 5: Online counselling is only for minor problems

This one always surprises me! You may hear that online counselling isn’t suitable for crisis intervention or serious mental health issues.  Yet the biggest crisis intervention services are phone hotlines.  I think the confusion lies in counsellors who are in private practice or agencies with limited office hours aren’t able to provide on-call crisis assistance.  We also have limited contact between appointments which is usually mentioned in your contract or pamphlet.  If you are experiencing a crisis please call 000 or Lifeline 131114.

Deciding whether online counselling is right for you depends on your personal preferences and circumstances.  If you prefer to go to a counselling office, are able to attend, and have a counsellor in your area who you connect with then that’s perfect for you.  If not, here’s some things to consider:

• you have access to a wider variety of counsellors who specialise in different life experiences;
• flexibility in schedules – online counsellors often have out of hours appointments available;
• you’re able to attend your appointment without rushing between places, getting stuck in traffic or paying for parking;
• you don’t need to worry about your family or neighbour seeing you at the counselling office, and there’s a good chance you won’t see your counsellor at the local shops.

Getting started with online counselling is simple.  All you need is a device which connects to the internet, a pair of headphones, and a place which is safe and private.  My clients have connected with me from their cars, at the beach, in the office or library (please book a private room!).

Click on the button below to start your journey today.